“More importantly, it will take some of the pain away from airport encounters about baggage policies-again to the benefit of all parties.” “ABR makes clear the charges and policy across the entire distribution chain,” says McEwen. They will be able to see who is charging what for each leg of the journey.
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And passengers get full transparency when making a booking. ATPCO will now decide, in conjunction with stakeholders, the exact development program and how best to work with GDSs.įor airlines, the cost savings could amount to $850 million. “It means ABR is effectively vetted by the industry itself, a procedure common with every StB project and one of the reasons for StB’s success,” says McEwen.Īt the end of September, airlines informed the Airline Tariff Publishing Company (ATPCO) what their baggage policy will be from 1 April 2011, when ABR will come into effect. ABR scheduleįollowing the approval in June for the project from the IATA Board of Governors, airlines were contacted to properly assess the current situation. Additionally, all the information will be housed in a single database, bringing clarity to the most complicated of itineraries. It will automate the processes behind individual baggage regulations to create an efficient and transparent system. ABR will generate benefits for the passenger and the industry. McEwen notes this is the ideal time for Automated Baggage Rules (ABR), the latest Simplifying the Business (StB) project. There is a simplified standard, but it is coming under scrutiny in light of new market dynamics.” “There are too many proprietary systems out there, making it very hard to extract the correct information.
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“It is difficult to know which rules should apply and when,” he says. Rules can be dependent on routing, class of travel, and frequent flyer status.
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It has become increasingly complex as baggage policies and charges change at airlines around the world. David McEwen, Manager, Passenger Interline Standards, IATA, says one of the most obvious difficulties is interlining baggage. The trend for unbundling the product and charging for baggage has brought several issues to the fore. Checked baggage is now one of the main streams in ancillary revenue, generating far more than early boarding or seat selection. The department’s Bureau of Transportation Statistics reports that in the third quarter of 2009 the ten largest US carriers collected $740 million in baggage fees-more than double the amount collected in the corresponding period a year earlier. According to a US Transportation Department survey based on select US airlines, baggage fees increased 33% in the first three months of 2010. Back room work in baggage management is creating new opportunities in customer-facing servicesīaggage has become a commodity.